If you have selected the "Home delivery mailbox" delivery option:
1) Start by ensuring that your address is the same as the one you provided when you placed your order.
2) Is you registered at the address with your name on the mailbox? Otherwise the post office will not be able to find your mailbox and thus not deliver your package.
3) If all your information is correct and you still have not received your package within 10 working days, you are welcome to contact us and we will help. you of course.
No, we do not currently have a physical store.
You get your goods delivered to your mailbox.
No, it is not possible to make changes online, but get in touch via customer service via email and we will try to resolve your request.
We send all our orders from Sweden.
If you contact us, we can check how far your order has come in the process and it is possible to cancel your order, we will do it.
Do you have a question about us or our products? Do not hesitate to contact us and we will respond within 24 hours on all non-holiday weekdays. Send an email to: firstname.lastname@example.org Have you not received a response within 24 hours? Check your spam.