Terms of service
1. GENERAL
1.1 These Terms and Conditions (the "Terms") apply when you as a consumer ("You") place an order via Reborn Device and related pages (the "Site"). An agreement is entered into between you and Reborn Device. Detailed contact information and other information about Reborn Device can be found on the Site. The Terms only apply to consumers who place orders via the Site.
1.2 To order on the Site, you must be 18 years of age or older. According to Swedish law, Reborn Device does not accept credit purchases from persons under 18. Reborn Device reserves the right in individual cases to refuse or change your order (for example, if you have provided incorrect personal information and/or have payment remarks).
1.3 Reborn Device reserves the right to correct any image and writing errors on the Site, such as errors in product descriptions or technical specifications, incorrect prices and price adjustments (such as changes in supplier prices or currency changes), or incorrect stock information. Reborn Device may correct such errors and change or update the information at any time. If an incorrect price has been entered for an item you have ordered, Reborn Device will notify you and await your approval of the corrected price before continuing with the order. All images on the Site are illustrations only and cannot guarantee the exact appearance of the product. Reborn Device is not responsible for information on the Site that comes from a third party.
1.4 The Site and all content on it is owned by Reborn Device or its licensors. The content is protected by intellectual property law and marketing law, among others. Trademarks, company names, product names, images, graphics, design, layout, product information and other content may not be copied or used without written permission from Reborn Device.
2. AGREEMENT AND ORDER
2.1 To make a purchase through the Site, you must accept the Terms. By accepting the Terms, you agree to comply with them in full and confirm that you have read the information about personal data and agree to the use of personal data and cookies according to the Reborn Device Privacy Policy.
2.2 A purchase agreement is entered into only when Reborn Device has confirmed your order and you have received an order confirmation by email. Please save this order confirmation for any contact with customer service. You can revoke your order until it has been confirmed by Reborn Device. If the order is revoked, Reborn Device will refund any payments made for the order.
3. CUSTOMER INFORMATION
3.1 When you register a user account and/or place an order, you will be asked to provide certain personal information. You confirm that the information you provide is correct and complete, and you are responsible for any incorrect information. Information on how Reborn Device processes personal data can be found in the Reborn Device Privacy Policy.
3.2 You must make sure that no one else can use your login information. You may not share your username and password with any unauthorized person and must store them so that no unauthorized person can access them. You should report to Reborn Device immediately if you suspect unauthorized access to your password. You are responsible for all purchases made with your login information until such a report has been made.
3.3 If Reborn Device suspects that you are misusing your user account or login information, or otherwise breaching the Terms, Reborn Device has the right to block your account and to assign you new login information.
4. PRICES, FEES AND PAYMENT
4.1 When ordering via the Site, the prices stated on the Site apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are stated separately. When an order is delivered outside Sweden, there may be additional fees, such as customs duties, that the customer must pay.
4.2 You can pay using the methods shown on the Site. Reborn Device may charge your payment when the order is placed, unless you choose invoice or a similar payment method approved by Reborn Device. For invoice or partial payment, Reborn Device or its partners may perform a credit check, and you will be informed if this happens. Reborn Device reserves the right not to offer all payment methods at all times, or to change the payment method if the one you chose does not work at the time of purchase. When you order from Reborn Device, you approve the transfer of our claim for payment for your purchase to Klarna Bank AB, which also offers consumer protection.
5. PROMOTIONS AND OFFERS
Reborn Device may offer promotions on the Site with more favorable terms than these Terms, for example regarding payment or an extended right of withdrawal. Such terms apply as long as the promotion is active and only to the items included in the promotion. Reborn Device may end a promotion at any time, after which these Terms apply without changes. Offers on specific items are valid for a limited time and while stock lasts.
6. DELIVERY
6.1 Items in stock are normally delivered within the number of working days stated on the Site. Unless otherwise agreed (for example for items that are not in stock), delivery takes place no later than 30 working days after Reborn Device has confirmed the order by email.
6.2 The expected delivery time is shown in the order confirmation, at checkout and/or on the product page. If delivery takes more than 30 working days and this is not caused by you, you have the right to cancel the purchase.
7. RIGHT OF WITHDRAWAL (RETURNS)
7.1 You have 30 days from the day you receive your item to cancel your purchase. This applies to all items, including sale items.
7.2 You may open the package and inspect the product.
7.3 To cancel your purchase, contact our customer service by email (contact@reborndevice.com) within the 30 days. Include your name, order number and the item(s) you want to return.
7.4 Return shipping is free for orders delivered in Sweden. For orders delivered outside Sweden, you pay the return shipping cost.
7.5 Send the item back within 14 days after telling us you want to cancel. Pack it well, preferably in the original packaging.
7.6 We refund the amount you paid, including the original standard shipping cost, no later than 14 days after we received your cancellation. We may wait with the refund until we have received the item or you have shown that it has been sent back. The refund is made to the payment method you used.
7.7 If the item has been handled more than needed to check its properties and function, we may deduct an amount for the reduced value.
8. WARRANTY AND COMPLAINTS
8.1 Some Reborn Device items may be covered by a warranty. Information about warranty periods and terms can be found on the Site or in these Terms. The warranty only covers original manufacturing defects, not damage caused by changes you have made to the product's function or appearance. Your order confirmation serves as proof of warranty.
8.2 You have the right to make a complaint about a faulty product in accordance with Swedish consumer protection law. Contact Reborn Device as soon as possible after discovering the fault, using the contact details on the Site. Complaints made within 30 days of discovering the fault are always considered to be made on time.
8.3 For approved complaints, Reborn Device pays the return shipping. Contact customer service before sending the item, and we will tell you how to return it.
8.4 When the item has been returned and the complaint approved, Reborn Device will repair, replace or refund the item in accordance with consumer protection law. We aim to do this within 14 days of receiving the complaint, but it may take longer depending on the product. Reborn Device may refuse a complaint if the product is not faulty according to consumer protection law.
9. LINKS
The Site may link to other websites outside Reborn Device's control, and other websites may link to the Site. Reborn Device is not responsible for how other websites protect or process information or personal data that you provide to them. Please read the privacy terms of each website you visit.
10. CHANGES TO THE TERMS
Reborn Device may change these Terms at any time. All changes will be published on the Site. Changes take effect when you accept the Terms (when making a new purchase or visiting the Site), or 30 days after Reborn Device has informed you of the changes. We recommend that you check the Site regularly for updates.
11. INVALIDITY
If a court or authority finds any provision of these Terms invalid or unenforceable, all other provisions still apply. Invalid provisions will be replaced by applicable law.
12. APPLICABLE LAW AND DISPUTES
12.1 Disputes should first be resolved by agreement with customer service.
12.2 If a dispute cannot be resolved with customer service, you can turn to the National Board for Consumer Disputes (ARN), www.arn.se. Reborn Device follows the decisions of ARN or an equivalent dispute resolution body.
12.3 These Terms are governed by Swedish law. Disputes are settled according to clause 12.2 or, finally, by a general court.